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Whether you're a therapist with a question, a clinic exploring enterprise options, or a journalist covering mental health tech — we're here.
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Therapist support
1 business dayTrouble with your account, a patient connection, or session recordings? We respond within one business day.
support@relvema.comOrganization & enterprise
Same dayBringing Relvema to a clinic or group of 5+ therapists? We offer custom pricing and white-glove onboarding.
sales@relvema.comPress & media
2 business daysMedia inquiries, interview requests, and partnership opportunities.
press@relvema.comCommon questions
Before you write in
What's the fastest way to get help?
For account or technical issues, email support@relvema.com directly — it goes straight to our support queue. The form above routes to the same queue.
Do you offer phone or video support?
We don't offer phone support for individual therapists, but Organization plan customers get a dedicated account manager. For everyone else, email is typically faster and keeps a record.
How quickly do you respond?
Therapist support responds within one business day. Enterprise and sales inquiries usually hear back the same day. Press requests within two business days.
Is there a self-service help center?
Yes — docs.relvema.com covers setup, patient connections, session recordings, and billing. It's the fastest way to resolve common questions.
Can I request a demo before signing up?
Absolutely. Reach out via the form above or email sales@relvema.com and we'll schedule a 20-minute walkthrough tailored to your practice.
I found a bug or security issue — who do I contact?
For bugs, email support@relvema.com with a description and screenshots if possible. For security vulnerabilities, please use security@relvema.com — we take all reports seriously and respond within 24 hours.
Can I get a BAA before signing up?
A signed BAA is included automatically with every paid plan. If you need to review it before subscribing, email sales@relvema.com and we'll send the template.
Do you offer refunds?
If you're unsatisfied within your first billing cycle after the 14-day trial, contact support and we'll work it out. We don't want you paying for something that isn't working for your practice.